Frequently Asked Questions
Where do you deliver?
We currently deliver within Metro Manila only.
Do you offer free shipping?
Yes—Metro Manila delivery is free for orders ₱3,500 and above. Orders below ₱3,500 have a shipping fee that’s auto-calculated at checkout.
Do you have same-day delivery? What’s the cut-off time?
Same-day delivery is available for select ready-to-ship items. To qualify, place your order before 12:00 PM (subject to courier availability and daily capacity).
Do you have next-day delivery? What’s the cut-off time?
Yes. Next-day delivery is available for most standard wine and floral items. Orders placed before 6:00 PM are delivered the next business day.
Can I choose a scheduled delivery date?
Yes—scheduled and pre-order deliveries are available and may be required for custom floral arrangements and peak occasions (e.g., Valentine’s Day, Mother’s Day, Christmas). Once preparation begins, scheduled dates can’t be changed.
Do you guarantee exact delivery times?
We coordinate closely with couriers, but exact delivery times aren’t guaranteed due to factors like traffic, weather, high-volume periods, and other disruptions. Once dispatched, delivery timelines are estimates.
What if no one is available to receive the order?
Please ensure the address and contact details are correct and someone is available to receive the order. If delivery fails due to incorrect address, recipient refusal, or no recipient available, the order may be considered fulfilled, and re-delivery fees may apply.
Do you require ID for wine deliveries?
Yes. Wine deliveries require a recipient who is 18 years old or above, and couriers may request a valid government-issued ID upon delivery.
What’s your return/refund policy for wine?
Wine returns/refunds may be considered only if the item arrives damaged, leaking, or incorrect, and the bottle is unopened and unused. Please report issues within 24 hours of delivery with clear photo evidence. Returns aren’t accepted for change of mind, taste preference, or opened bottles.
What’s your return/refund policy for flowers and bundles—especially during Valentine’s?
Flowers are final sale due to perishability. Exceptions may be offered if flowers arrive severely damaged/wilted or the wrong item was delivered due to preparation error—report within 6 hours with photos. For Valentine’s (Feb 10–14) and peak periods, orders are final, same-day delivery is limited/not guaranteed, and delivery windows may be broader due to demand—pre-order early and allow flexible timing.